Technical Requirements

Contains details about system requirements and tech support.

Technical Support

Contact IMS technical support by email: comprev@imsweb.com.
Visit the ComPrev website: https://surveillance.cancer.gov/comprev/.
For a list of common questions, please check the Frequently Asked Questions (FAQs) list.

When submitting a bug report, please provide the following if available:

A text description of the problem encountered.
The version number of the ComPrev application you are using.
A Session File (.cps) from the session you were in.
The data source file (data.ini and data.txt) you were using for the session.
Any imported data files such as the LDP import files (.DIC, .TXT), or the Incidence Parameters (.CSV) file that were used in your session.
If you are able, take screenshots of the screens that look odd or you have questions about. Screenshots should be in JPG (Jpeg) format.
If there are multiple files, and you know how, compress all of the files into a zip file and attach that to your support email. (Besides saving space, the zip file ensures that all of the files arrive un-corrupted).
The more information you provide, the quicker we can reproduce and then fix the problem.
Send all of this to comprev@imsweb.com.

The system requirements to run ComPrev are a personal computer with at least:

Pentium-based PC
32 MB application RAM
Approximately 10 MBs hard disk space
A 64-bit Microsoft Windows Operating System – Windows 7 or higher
Screen resolution set to 1024 by 768 pixels or greater
.NET Framework 4.5 or higher (the files needed for this will be installed with ComPrev)

What are the most recent changes to the ComPrev program? Please see Version History.